Returns & Exchanges

1- Please follow the steps below when returning merchandise:

2- All returns or exchanges must be pre-authorized within 5 days of receipt of the goods.

3- Please call our office to request a RETURN AUTHORIZATION FORM. This creates an expected return by our quality control staff and alerts our shipping department to expect a box from you.

4- Any returns or exchanges without our numbered RETURN AUTHORIZATION will be refused. All returns or exchanges must be received by our warehouse within 30 days from the date of invoice or the return will be refused.

5- The original packing slip or invoice should accompany the returned items with the RETURN AUTHORIZATION FORM FILLED OUT.

6- RETURNED ITEMS MUST BE IN THE SAME CONDITION AS RECEIVED. NO CREDIT WILL BE ISSUED FOR ANY ITEMS ALTERED OR MISSING PIECES (E.G., BRUSHED, COMBED, PICKED, WORN, OR NOT IN ORIGINAL PACKAGING BOX OR BAG). ALL TAGS AND PACKING MATERIALS SUCH AS NETS AND INSERTS MUST BE INTACT.ALL COMPONENT PARTS, IF APPLICABLE, MUST BE RETURNED WITH THE ITEM(S).

7- A re-stocking charge of $8 will be charged per item returned.

8- All re-shipped replacement goods are sent FOB Miami, Florida.

9- In the event of a factory defect, we will gladly credit your account and/or send replacement goods according to the product (s) warranty.