Shipping

Alinea Hair offers multi-warehouse shipping. Orders containing multiple items may be shipped separately from different warehouse locations. Additional shipping charges may apply when an order requires fulfillment from multiple warehouses. Any applicable additional charges will be disclosed before the order is finalized.

Shipping time: 3–4 business days for in-stock items. Shipping times for custom items vary.

Order Cancellations

To request an order cancellation, please email Alinea Hair at care@alineahair.com during normal business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.

Cancellation requests received outside normal business hours will be reviewed on the next business day. Orders that have already shipped cannot be canceled.

Returns

Alinea Hair accepts eligible returns and exchanges of hair replacement systems, wigs, and toppers within 10 business days of delivery, subject to the conditions outlined below.

Return Authorization & Inspection

All return requests must be submitted to Alinea Hair at care@alineahair.com for approval before merchandise is shipped.

Once return authorization has been issued, the product must be shipped to our Return Department at Lakeland, Florida.

Upon receipt, Alinea Hair will inspect the product to determine whether it meets the applicable return or warranty requirements.

If the return is approved following inspection, the product will be shipped to our international manufacturing facility. All applicable costs incurred in returning the product to the factory, including international shipping, customs, and handling fees, will be deducted from the approved store credit within seven business days.

Customers are responsible for the initial cost of shipping merchandise to Alinea Hair's Lakeland office and we recommend using a tracking service on the shipment.

For verified manufacturing defects or shipping errors, return shipping charges and any applicable deductions will be determined in accordance with Alinea Hair's warranty policy.

Product Condition

Returned merchandise must be unopened, unused, and in its original packaging, with all tags and packing materials intact. Products must remain in their original factory condition and be suitable for resale.

Ineligible Products

Products that have been used, installed, cut, colored, toned, tinted, chemically processed, or otherwise altered are not eligible for standard returns or exchanges.

Claims involving defective, damaged, or incorrect merchandise are addressed separately under the Manufacturing Defects and Warranty section.

Store Credit

Approved standard returns are eligible for store credit only. Return requests submitted after the 10-business-day return period will not be accepted.

Hair Replacement Systems Warranty

Inspection Upon Receipt

All hair replacement systems, wigs, and toppers should be washed and inspected immediately upon delivery.

Claims involving defective, damaged, or incorrect merchandise must be submitted to Alinea Hair via email at care@alineahair.com within 10 business days of delivery.

Customers must include their order number, a description of the issue, and supporting photographs or videos when available.

All products should be thoroughly washed before installation, cutting, coloring, chemical processing, or any other alterations.

Customers must contact Alinea Hair for return authorization and instructions before shipping any merchandise back for a claim.

Handcrafted Product Characteristics

Hair replacement systems, wigs, and toppers are handcrafted products. Minor variations in color tone, density, knotting, wave pattern, and hair direction may occur as part of the manufacturing process.

Such variations are considered normal when they remain within the product's manufacturing specifications and do not materially affect its intended appearance or functionality.

Significant deviations from the ordered specifications, including abnormal hair direction, excessive root lift, or irregular curl patterns, may be reviewed as potential manufacturing defects.

Shedding & Product Lifespan

Hair replacement systems, wigs, and toppers naturally experience shedding and gradual density reduction over time due to normal wear, styling, maintenance, and environmental exposure.

Normal shedding and gradual density reduction are inherent characteristics of hair replacement products and are not considered manufacturing defects.

Abnormal or excessive shedding that is present upon receipt should be reported within the warranty claim period.

Alteration & Installation

Products that have been cut, colored, chemically processed, washed, installed, styled, or otherwise altered are not eligible for standard returns or exchanges.

Damage resulting from improper installation, removal, chemical processing, maintenance, or other alterations is not covered under this warranty.

Claims involving manufacturing defects discovered after installation or alteration may be reviewed individually, provided they are reported within the applicable warranty period.

Alinea Hair reserves the right to evaluate the product and determine whether the reported issue is attributable to a manufacturing defect or subsequent handling, installation, or alteration.

Defective, Damaged, or Incorrect Merchandise

Alinea Hair will review warranty claims submitted in accordance with the inspection and reporting requirements outlined above.

Alinea Hair may require the product to be returned to our Lakeland office for inspection before determining whether the claim qualifies for warranty coverage.

Upon verification of a covered manufacturing defect, damage, or shipping error, Alinea Hair will provide an appropriate replacement or credit in accordance with the terms of this warranty and applicable law.

Agreement to Terms

By placing a wholesale order with Alinea Hair, the purchaser acknowledges and agrees to the terms outlined in this policy, subject to applicable law.

Customers are encouraged to contact Alinea Hair directly at care@alineahair.com regarding order concerns or payment disputes so that we may review and address the issue promptly.

Fraudulent or abusive payment disputes may result in suspension of wholesale purchasing privileges, subject to applicable law and payment processor requirements.