Terms and Conditions

Alinea Hair Extensions are covered by a limited, 6-month prorated warranty against manufacturing defects, effective from the original invoice date. Claims made after 6 months will not be considered. Defective merchandise must be returned within 30 days of requesting a Return Authorization. The validity of a factory defect will be determined solely by our Quality Control staff. We recommend washing all hair before installation. If the hair is in good condition, it can be applied; otherwise, please follow our warranty policy for return. Once the hair is applied, the warranty is no longer applicable.

a) If a manufacturing defect is confirmed, we will issue either a full or partial credit to the account. The issuance of a partial credit will be prorated based on factors such as the duration of extension use and the time between the claim date and the original purchase.

b) If no manufacturing defect is found, the customer will receive a Manufacture Analysis Report (M.A.R.) detailing chemical tests in the hair, along with the final decision and available offers based on each case study. The customer bears responsibility for shipping charges related to returning merchandise.

Chemical processing, misuse, or the removal or modification of any original components voids the warranty, and the seller will not be held responsible.
Clients must purchase a replacement item during the claim to receive credit after inspection.
This limited warranty does not extend to non-manufacturing defects, including:
a) Defects resulting from physical damage by the customer.

b) Defects resulting from improper use of the product (e.g., lifting, coloring, treating extensions, or cutting adhesive tabs).

c) Defects resulting from attempts to repair or modify the products.

d) Defects resulting from a failure to follow Alinea’s training guides, manuals, guides on proper use and customer maintenance, and application techniques, instructions, and methods as published by Alinea Hair from time to time.

Except as expressly stated above, Alinea Hair disclaims all other warranties, including but not limited to any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Under no circumstances will Alinea Hair be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to the product or your use of the product.