Please follow the steps below when returning merchandise:
1. All returns or exchanges must be with the Invoice provided and must be previously authorized by Alinea Hair, within the maximum of 5 days after receiving the goods.
2. The first step will be to contact our office and inform the issue, in order to alert our Shipping and Quality control Departments to expect a box from you. In this moment our agents will start a claim regarding the product issue.
3. Any returns or exchanges without a previous authorization from Alinea Hair team members will be refused．All returns or exchanges must be received by our warehouse within 30 days from the date of invoice or the returns or exchanges will be refused.
4. The original packing slip or invoice should accompany the returned items.
5. RETURNED ITEMS MUST BE IN THE SAME CONDITION AS RECEIVED. NO CREDIT WILL BE ISSUED FOR ANY ITEMS ALTERED OR MISSING PIECES (E.G., BRUSHED, COMBED, PICKED, WORN, OR NOT IN ORIGINAL PACKAGING BOX OR BAG). ALL TAGS AND PACKING MATERIALS SUCH AS NETS AND INSERTS MUST BE INTACT.ALL COMPONENT PARTS, IF APPLICABLE, MUST BE RETURNED WITH THE ITEM(S).
6. A re-stocking charge of $8 will be charged per item returned.
7. All re-shipped replacement goods are sent FOB Miami, Florida.
8. In the event of a manufacture defect, we will gladly credit your account and/or send replacement goods according to the product (s) warranty.