Hair Replacement Systems · Warranty

Quality Concern Form

Tell us what you ordered, what you received, and send the photos and videos below. Please keep the hair system until our review is complete.

1 · Order info 2 · Concern 3 · Confirm 4 · Photos & videos

1Professional & order information

2Condition & concern

If applicable

Issue (check all that apply)

Include where on the system it is and when it began.

3Professional confirmation

4Required photos & videos

Use this list to take your photos. Extra items appear for each issue you checked above. Check each item once you have it.

Required: the ALINEA color or curl number must be readable in each comparison photo. Photos without the numbered ALINEA reference can't be reviewed. Use unfiltered photos and avoid flash and colored lighting.

Every claim

Color issues

Curl issues

Base issues

Shedding issues

Size / length issues

Upload your photos and videos

Tap the button to open Alinea's secure upload page. Add every photo and video from the checklist, and include your order number in your name so we can match your files to this form. You don't need a Dropbox account.

Upload photos & videos

The upload page opens in a new tab. When you're finished uploading, come back to this tab to finish and submit your form.

Submitting this form starts a quality review. It does not automatically guarantee a replacement or credit, and ALINEA may ask for more evidence or an inspection.