Política de reembolso

Returns and Exchanges
This Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to
change this Returns Policy at any time. Our Returns Policy does not affect your statutory rights.
Alinea extensions are 100% human hair and are considered a hygienic product by law. For the safety of the public and our
customers, we are happy to accommodate returns and exchanges within 30 days on all hair extensions that have not
been opened, worn, or tampered with.
If the item was bought directly from a distributor and needs a return or exchange, please contact the distributor for their
return/exchange policy. For questions regarding your return please contact customer service email at: contact@alineahair.com
How do I return my order and how long will it take to receive my refund?
Follow these 3 simple return steps:
Initiate a return by emailing contact@alineahair.com
Ship the extensions back to us, with the customer assuming the responsibility for the return cost via the carrier of their choice.

Alinea Hair
6451 E. Rogers Circle (Suite 10)
Boca Raton, Florida 33487

Once received at our warehouse, your return will be inspected, processed, and your refund will be issued.
Return Conditions:
Customers must return unopened, unused goods in factory condition.
All returned items are subject to an $8 restocking fee, deducted from the refund.
The merchandise must reach our warehouse within 30 days of initiating the return:
Alinea Hair
6451 E. Rogers Circle (Suite 10)
Boca Raton, Florida 33487
Returned items will be inspected by our Quality Assurance team to ensure they are in factory condition, unaltered, and complete
with all tags, packing materials, and component parts, if applicable.
In the case of excessive claims found not to be defective, Alinea reserves the right to place the customer on Limited Warranty at
Alinea’s exclusive discretion.
The entire process, from delivery of the return to our fulfillment center to the issuance of the refund, may take up to 7 business
days.
Note: Financial institutions typically take 3-5 business days to process refunds, but this duration may vary. Allow up to 7 business
days for your financial institution to reflect the refund on your statement before contacting us. For more information, please contact
your credit card provider.
For additional information, please navigate through our website sections: Why Alinea Hair?, Hair Extensions, Color Swatches,
Gallery, About, and Contact Us.

Terms and Conditions- Terms and Conditions

Terms and Conditions

Alinea Hair Extensions are covered by a limited, 6-month prorated warranty against manufacturing defects, effective from the
original invoice date. Claims made after 6 months will not be considered. Defective merchandise must be returned within 30 days of
requesting a Return Authorization. The validity of a factory defect will be determined solely by our Quality Control staff.
a) If a manufacturing defect is confirmed, we will issue either a full or partial credit to the account. The issuance of a partial credit
will be prorated based on factors such as the duration of extension use and the time between the claim date and the original
purchase.
b) If no manufacturing defect is found, the customer will receive a Manufacture Analysis Report (M.A.R.) detailing chemical tests in
the hair, along with the final decision and available offers based on each case study. The customer bears responsibility for shipping
charges related to returning merchandise.
Chemical processing, misuse, or the removal or modification of any original components voids the warranty, and the seller will not
be held responsible.
Clients must purchase a replacement item during the claim to receive credit after inspection.
This limited warranty does not extend to non-manufacturing defects, including:
a) Defects resulting from physical damage by the customer.
b) Defects resulting from improper use of the product (e.g., lifting, coloring, treating extensions, or cutting adhesive tabs).
c) Defects resulting from attempts to repair or modify the products.
d) Defects resulting from a failure to follow Alinea’s training guides, manuals, guides on proper use and customer maintenance, and
application techniques, instructions, and methods as published by Alinea Hair from time to time.
Except as expressly stated above, Alinea Hair disclaims all other warranties, including but not limited to any express warranties,
statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Under no
circumstances will Alinea Hair be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other
damages, under any legal theory, arising out of or in any way relating to the product or your use of the product.

Warranty- Warranty Information for Alinea Hair Extensions
Alinea Hair Extensions are accompanied by a limited warranty against manufacturing defects, effective from the original invoice
date. If you believe the merchandise is defective, it must be returned within 30 days of requesting a return authorization. The
determination of a valid factory defect rests solely with our Quality Control staff. We strongly advise washing the hair before
installation. Once the hair is installed, the warranty becomes void.
If a manufacturing defect is identified, we will issue either a full credit or a partial credit to your account. The issuance of a partial
credit is subject to proration based on factors such as the time elapsed between the claim date and the original purchase date. If no
manufacturing defect is found, the customer will receive a Manufacture Analysis Report (M.A.R.) detailing the chemical tests
conducted on the hair, along with the final decision and any available offers based on each case study. The customer is
responsible for shipping charges related to returning the merchandise, with a flat rate of $10.
The Alinea Hassle-Free Warranty covers manufacturer defects but does not extend to non-manufacturing damage, which includes:
Damage resulting from physical mishandling of the product by the customer.
Damage resulting from chemically processing the product.
Damage resulting from improper use of the product (e.g., lifting, coloring, or treating the extensions, applying heat to the adhesive
tabs, cutting the adhesive tabs, etc.).
Damage resulting from attempts to repair or modify the product.
Damage resulting from a failure to follow Alinea’s training guides, manuals, guides on proper use and customer maintenance, and
application techniques, instructions, and methods as published by Alinea from time to time.
Alinea recommends washing all extensions before installation. If extensions are applied to the hair, the customer assumes all
responsibility for the care of the extensions, and at that point, the warranty is no longer applicable.
Defects resulting from a failure to follow Alinea’s training guides, manuals, guides on proper use and customer maintenance, and
application techniques, instructions, and methods as published by Alinea Hair from time to time are not covered.
Except as expressly stated above, Alinea Hair disclaims all other warranties, including but not limited to any express warranties,
statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Under no
circumstances will Alinea Hair be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other
damages, under any legal theory, arising out of or in any way relating to the product or your use of the product.

To ensure the longevity of your Alinea Hair Extensions and keep your new hair looking as beautiful as the day they were installed,
please click the button below.
In order to maintain your Alinea Hair Extensions properly and keep your new hair looking as beautiful as the day they were
installed, click the button below:
At Home Care Instructions
Care Guide- At Home Care Instructions

CARE AND MAINTENANCE– To preserve the beauty and integrity of your new Alinea Hair Extensions, diligent care and
maintenance are essential. Without proper attention, you may not achieve the desired longevity for your hair. Always adhere to
these guidelines to safeguard and maximize your investment.

BRUSHING- Brushing your hair is a crucial aspect of maintenance, and it’s recommended to do so at least twice daily. Opt for a
boar bristle brush for optimal results. Begin brushing from the ends, securing the top of the hair with your other hand to prevent
tension that could pull on the roots or the base where the extensions are installed.
Take a systematic approach by sectioning your hair and ensuring there is no matting between sections or at the base of the
extensions. Pay extra attention to potential trouble spots, including between rows, where both your natural hair and the extension
hair need careful brushing and maintenance. Also, focus on the base of the neck, an area prone to matting due to friction from
shirts and coats, as well as sweat accumulation that can cause hair to mat as it dries.
A crucial tip is to always brush your hair before it gets wet, as wet hair is more prone to tangling, and pre-brushing helps prevent
unnecessary strain during the detangling process.

SWIMMING-
When swimming, it’s essential to take precautions to protect your hair and extensions. Always secure your hair in a braid or multiple
braids before swimming—avoid messy buns, especially when your hair is wet, as they can promote breakage and matting. Wet hair
is more fragile, so taking preventive measures is crucial.
Before entering the water, dampen your hair with purified water or use a leave-in conditioner recommended by Alinea
Hair. This helps create a barrier, preventing your hair from absorbing chemicals or salt from the water, which can alter the color of
both your natural hair and extensions. Be cautious with sunscreens containing Avobenzone/Butyl Methoxydibenzoylmethane, as
they can also affect the color of your extensions. Check your sunscreen products for these ingredients before use. Additionally, keep in mind that even when using lotions, your hair can come into contact with your back and arms, transferring the
lotion to your hair. This transfer may introduce chemicals from the lotion to your hair, so it’s advisable to be mindful of the products
you use.

WASHING- Proper washing is crucial for maintaining the longevity and health of your Alinea Hair Extensions, follow these
guidelines:
• Wait 48 Hours- After installing Alinea Hair Extensions, wait at least 48 hours before washing your hair. This allows the extensions
to set securely.
• Frequency- Washing your hair twice a week is recommended.
• Pre-Wash Brushing- Before getting your hair wet, brush it following the provided guidelines to prevent tangling.
• Shampoo Technique- Use sulfate-free, paraben-free, alcohol free and hydrolyzed keratin-free shampoo. Start by shampooing at the roots, gently
massaging your fingers back and forth (not circular) between your extensions to remove oils, residue, and product buildup.
• Sectioning- Depending on hair thickness, split it into top and bottom sections to ensure thorough cleaning. Shampoo at the roots,
rinse, and repeat this process a second time.
• Conditioning- Use Alinea Hair recommended conditioner on the mid lengths and ends only. Never condition the roots or near
extension install points.
• Additional Treatment- For extra moisture, use an Alinea Hair recommended hair mask on the mid lengths and ends 2-3 times a
month at most (1-2 times a month recommended).
• Drying- Always dry your hair 100% after washing to prevent knotting and matting. Do not let your hair air dry.
By adhering to these washing guidelines, you can ensure the proper care and maintenance of your Alinea Hair Extensions,
promoting their longevity and keeping your hair in optimal condition.

DRYING-
• Always ensure your hair is 100% dry after washing, avoiding air-drying to prevent knotting or matting.
• Section your hair and use your hands to gently move the roots while drying.
• Point the dryer down the hair shaft to avoid roughing up the cuticle.
• Once roots are 40%-60% dry, use a boar bristle brush for smooth results.
• Dry your hair in sections, ensuring each section is completely dry before moving to the next.
• Exercise caution around the top of extensions to avoid rough handling or excessive heat.

STYLING-
• Alinea Hair extensions, being 100% Remy Human hair, can be styled like natural hair.
• Use Alinea Hair recommended heat protectant on mid lengths and ends to prevent potential heat damage.
• To prevent irreparable damage, never use more than 350-degree heat setting on hot tools.
• Direct the dryer down the hair shaft to protect the cuticle, avoiding high heat near bonds or install points.
• Do not use a flat iron or hot iron directly on tapes, bonds, beads, or install points. Start styling below these points.
• Avoid products with high alcohol content on bonds or install points, as they can break down bonds and dry out the hair.
• Separate carefully when using products with alcohol on natural hair, as extensions lack the oil-producing sebaceous glands that
aid recovery.
• Use Alinea Hair recommended products for shampoo, conditioner, styling, finishing, and refreshers to maintain optimal extension
health.

WORKING OUT-
• Always secure your hair in a braid, two braids, ponytail, or smooth bun before any physical activity, including swimming, gym
workouts, beach outings, biking, hiking, and even driving with windows down.
• Wearing a hat can provide additional protection, especially when combined with a braid, ponytail, or other secure styles.
• If your hair will be exposed to water, follow swimming guidelines such as wetting your hair with filtered water or leave-in
conditioner beforehand.
• Wash your hair immediately after activities to remove residue, chemicals, sweat, and buildup, following the washing guidelines.
• Dry your hair after any activity where you’ve sweated or your hair has gotten wet to prevent the breakdown of bonds. Avoid air-
drying, especially in the root area, to prevent matting or knotting.

SLEEPING-
• Never sleep with wet hair. Brush your hair every night before bed following the brushing guidelines.
• Tie your hair back in a loose braid, two braids, or a secure smooth bun (not a messy bun).
• A silk pillow case or silk bonnet with protect your hair from rubbing against cotton.

IMPORTANT NOTE- Hair is a natural fiber susceptible to damage based on care and maintenance. It is the customer’s sole
responsibility to maintain the hair properly after installation. Once installed according to manufacturer directions, the quality of the
hair is no longer the responsibility of the manufacturer or stylist.